FOCUS DIGITAL WORKPLACE
data is stored ensuring GDPR compliance; COž
sensors monitor COVID-19 transmission risk by
analysing air quality.
In considering these opportunities, FMs
can realise the e iciency of smarter ways
of working to methodically identify what
parts of the operation need digital process
improvement and real-time application to
strategise cost saving initiatives.
HOW CAN DATA ANALYTICS BE APPLIED TO
HELP REAP THE BENEFITS OF EMPLOYING
DIGITAL SOLUTIONS?
Customer feedback is vital to monitor
performance. Digital solutions, for example
social media sentiment tracking, can identify
issues posted by customers in real time and
convert the feedback into tasks to be resolved
immediately.
In so doing, not only can resources be
deployed more e iciently, but analysis
and machine learning can be utilised to
anticipate and predict service requirements
and improvements moving forward, adding
demonstrable value for clients and enhancing
the customer journey experience for
consumers.
https://over-c.com
John Gorman is Marketing Manager at
Anders+Kern (A+K): specialists in workspace
so™ ware, sensor technologies, meeting
room and desk management/booking
systems, visitor management, data
analytics and audio-visual solutions.
DO YOU THINK THAT FOLLOWING THE
PANDEMIC, FMS ARE NOW MORE OPEN TO
ADOPTING DIGITAL TECHNOLOGIES TO HELP
MANAGE THEIR PORTFOLIOS?
The pandemic has shone a light on the hybrid
40 FEBRUARY 2022
working model and led FMs to go out to the
market to investigate what products can
enable this way of working, the general mood
is this style of working is here to stay long
a er the pandemic has passed.
WHAT KIND OF DIGITAL SOLUTIONS
SHOULD FMS CONSIDER TO ENSURE THE
SAFETY OF OCCUPANTS WORKING WITHIN
A FLEXIBLE OFFICE ENVIRONMENT?
Space management systems comprising both
interactive hardware such as meeting room
booking panels along with booking so ware
accessible via multiple touch points are a
suitable choice. A digital sign in management
system can also be applied for sta and
visitors. These can be in the form of a mobile
app check-in, via QR codes or tablet sign
in. All these solutions negate the need for a
physical sign in book. Sensor technology can
also be used for people counting and space
management
IN WHAT WAYS CAN THE LATEST
TECHNOLOGIES ENABLE FMS TO MANAGE
HYBRID WORKING PATTERNS?
Space booking systems invariably include
data and analytics tools and dashboards to
collect valuable insights on how spaces are
being used. In addition to this smart sensors
can give data on a more granular level.
ARE END USERS (I.E., OCCUPANTS)
COMFORTABLE WITH ADOPTING NEW
TECH, AND WHAT CAN BE DONE DURING
THE MOBILISATION STAGE TO MAKE THE
TRANSITION EASIER?
Numerous Studies show that Millennial
and younger workforces not only adopt
new technologies readily but in fact are
more attracted to working for companies
that embrace new smart technologies. But
whatever the demographic of the users, it
is important to be open and transparent
about what and how data is being used (to
the benefit of the employees and building).
Many of the data points including sensors
are anonymised and used purely to make
informed decision about productive and
economically use of spaces.
CAN DIGITAL SOFTWARE ALSO BE USED
TO ENHANCE THE PERFORMANCE OF
BUILDINGS?
Digital workspace management so ware
can be used to monitor a multitude of data
points for the performance of buildings.
These include monitoring air quality and
space occupancy. The data is only useful if
acted upon, but can help optimise best use of
areas of a building (if over or underutilised or
repurposed).
www.anders-kern.co.uk
/over-c.com
/www.anders-kern.co.uk
