CASE STUDY M&G WORKPLACE SOLUTIONS
WORKPLACE COMPANION
Leading saving and investment company, M&G plc has invested in the MyWorkplace app
from Spica Technologies to support its employee and visitor experience globally. FMJ visited
M&G’s head o‡ ce in London’s Fenchurch Avenue to see it in action
Due to the pandemic the estates
and facilities management
sector has moved from dabbling
in technology to embracing a range of
digital workplace solutions to ensure
premises are safe and support changed
work patterns. Now a growing number are
investing in workplace experience apps
that o er a virtual connection for end
users and workplace managers.
Sarah O’Reilly is Global Head of CRE
Workplace Solutions at Global saving and
investment company M&G, responsible for
the property that M&G owns and operates, as
opposed to the investment estate. Her team
aims to provide a fantastic user experience
for colleagues and visitors to M&G o ices, be
it the London HQ, one of the UK buildings or
overseas.
24 JULY 2022
“We’re pretty focused on the end user
experience because that is why we exist, to
make sure we’ve got the right workplace
locations as well as create a great experience
for colleagues,” she explains.
“We had online solutions for booking
meeting rooms, a car park space or a li†
share but they were all on di erent systems.
We didn’t have anything that was integrated.
Enabling people to manage their time in the
o ice was something we were striving to
achieve so we wanted to explore new ways
of supporting that.”
Prior to COVID the estates team were
looking at ways to enhance the end user
experience, by o ering colleagues an app
on their phone or their laptop which would
enable them to easily find the kind of space
they needed for the task they were doing.
Says O’Reilly: “We wanted something
that was fundamentally di erent from
everything we had that replicated people’s
expectation of an app but within the work
environment. Something which was fast,
dynamic, and very user friendly that would
refresh constantly as you have to work to
keep people’s attention. So that was our
primary driver, something that was di erent.
We don’t want to be ordinary as a team,
we want to be an exceptional provider for
colleagues.”
MYWORKPLACE APP
They opted to go with Spica Technologies,
the SmartCloud division of parent
company Nordomatic, whose technology
encompasses so† ware and hardware