SOCIAL - BLOG
Oxford Future of Real Estate Initiative www.
linkedin.com/showcase/oxford-future-ofreal
estate-initiative-/ More than 18 months
since the start of the pandemic, organisations
are now tentatively introducing #hybridwork
models. Are current offices fit for the
#newnormal of work? In a new collaboration
with World Economic Forum and Leesman
group, we are currently exploring these
questions and more to understand how the
#officeofthefuture can become a destination
with purpose.
@LivingWageUK NEW RESEARCH: Our latest
report ‘The Insecurity Complex’ highlights the
scale of low paid & insecure work in the UK,
including its impact on workers. It also explains
why #LivingHours is part of the solution. Read
the report: https://bit.ly/3lcjQZY
LGBT+ in Facilities Management www.linkedin.
com/company/lgbt-in-fm/ Today we have been
planning for 2022. Lots of things planned
from events, to guidance docs, to membership
benefits - all with the aim of creating positive
change for the LGBT+ community in #FacMan
@BRE_Group The Royal Institution of Chartered
Surveyors, (@RICS), in partnership with
leading built environment groups, including
BRE, are developing a new #carbonemissions
database allowing #builtenvironment
professionals to log #construction projects.
https://bit.ly/3BYT39N
Russell Wood MIWFM linkedin.com/in/russellwood
miwfm-3978674a There’s understandably
a lot of awareness and discussion on mental
wellbeing given what we have all been
living through. This shouldn’t be ignored or
underestimated. It’s all too easy to get caught
up in the life merry-go-round without stepping
back, taking a break and reflecting.
@RIBA Aim Low: Target Setting in RIBA’s
2030 Climate Challenge Explained. Our
Sustainable Development Adviser @
JessHrivnak explains the key to delivering
our #2030ClimateChallenge targets in @
MaxFordhamLLP’s Net Zero Carbon Guide
https://bit.ly/3rV7mYp
18 AUGUST 2021
BLOG FROM STEVE MORREN, EMEA CHANNEL DIRECTOR, IOFFICE
TECHNOLOGY MATURITY CHECKLIST
The events of the past 16 months have
accelerated enterprise-level technology
adoption exponentially. Much of this
innovation has happened out of necessity.
Lockdowns have forced businesses to digitise
their operations, sales streams, employee
management, and communication.
Over the past year, forward-thinking
businesses have focused on the role of
technology in designing spaces fit for future use,
as both employee and business needs change.
According to Gartner, in the coming years,
nearly one in three organisations will gain
a competitive advantage from their ability
to exploit emerging technologies such as
artificial intelligence, the internet of things, and
analytics. In our world of FM and workplace, this
advantage is likely to come from the connection
between people, technology, and data.
This journey should begin with a checklist of
five core pillars.
Space management: In a CBRE Future of
the O ice survey last autumn, 60 per cent
of corporate real estate leaders said they
were aggressively pursuing “contraction,
consolidation, or exit plans” as a result of the
pandemic. A space management tool allows
you to monitor real-time occupancy, helping
to determine exactly how much space you can
a ord to sell, lease, or convert. As capacity
changes within a more fluid hybrid workplace
model, a space management system may
also enable you to adjust flexible seating
arrangements in line with demand.
Employee experience: The enthusiasm
to return to work will soon dissipate if the
o ice environment o ers little else than an
opportunity to socialise.
In a hybrid or flexible workplace, an excellent
employee experience means providing people
with more mobility and choice. Employees
will need spaces for di erent activities, such
as quiet areas for concentration work, huddle
spaces for quick or informal collaboration,
and places to relax or recharge. To create this
kind of multifaceted, frictionless experience,
companies should think about integrating
digital wayfinding, signage, and room/service
booking systems while allowing employees to
access these tools through mobile apps.
Analytics: Good data allows you to make
accurate workplace decisions at the level of
detail you require. This could mean divesting
whole floors or simply eliminating individual
workstations for more collaborative space. By
analysing the data from occupancy sensors
or desk reservations, for example, you can
determine real-time occupancy and ensure that
you always have enough capacity for demand.
However, many companies operate with
Steve Morren, EMEA Channel Director, iOffi ce
multiple so ware systems, making it di icult
to analyse this kind of data. Integrating these
through a single source not only consolidates
this information in one location but also allows
di erent stakeholders to get exactly what they
need from the data. An HR manager may want to
ascertain the number of available desks before
moving or onboarding employees. Alternatively,
a facilities manager may need to see which
desks have been used to determine where their
team should clean.
Integrations: It’s impossible to collect good data
if there’s no integration between your workplace
technology and the critical systems that power
your operations. Some of the most common
challenges include inheriting old legacy systems
a er an acquisition or colleagues turning to
their own solutions when things go wrong.
These instances impede your ability to uncover
a single point of truth for trusted workplace
data and then make intelligent property, FM or
workplace decisions. By integrating IT, FM and
HR systems, you can reduce costs per square
footage, shorten service request response
times, and improve the employee experience by
making adjustments to the o ice space.
Operations: The standard and reliability of
your operations – whether it’s energy use,
cleaning, service requests, visitor management
or o ice moves – impacts both your employee
experience and your bottom line. The right
technology solutions allow you to tick both of
these boxes. Giving employees the ability to
submit service requests through something
like a mobile app ensures that issues are dealt
with quickly, causing minimal disruption and
ensuring productivity doesn’t dip unnecessarily.
Organisations have a unique opportunity to
step back and truly evaluate how they can
strengthen their strategic approach and stay
ahead of the competition. So, the question
is: where are you on your workplace maturity
journey?
ADVICE & OPINION
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