EDITORIAL COMMENT
FEBRUARY 2021 3
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Over the past few weeks there’s been growing
disTuiet amonJst oƝ ce-based staff that their
bosses aren’t taking their personal safety seriously.
The union PCS which represents the majority of the
6,000-strong workforce based at the DVLA o ices in
Swansea reports that 86 per cent of sta do not think it is
a safe environment with suitable cleaning arrangements;
and data published by Sanitiser Sentinel found that 64
per cent of respondents believe hygiene levels in the
workplace have failed to improve in line with COVID-19.
This highlights the role played by the cleaning and
hygiene sector in helping to combat the pandemic, so it’s
a cause of celebration to hear the creation of an All-Party
Parliamentary Group (APPG) for the cleaning and hygiene
sector. The APPG will represent the interests of the cleaning
and hygiene sector in Parliament, raise the status of the
sector’s operatives to essential workers and help ensure the
sector’s voice is heard in the decisions that a ect it.
In recognition of the crucial role played by FM operatives
in delivering services to end users, working in cleaning,
security, maintenance etc, we’ve launched a new regular
feature - ‘From the Front’. This month, a General Manager
based in a London-based law firm responsible for
foodservice, hospitality and event operations, explains
how he’s still managing to make a di erence, despite the
negative impact of the pandemic.
For some insights on how COVID-19 has a ected FM
delivery on a wider scale, on page 24 Iain Shorthose, a
Director of Customer & Workplace Experience gives us
some fascinating feedback from influencers and decision
makers on the performance of their FM providers over the
past year. The good news is there’s a far deeper appreciation
than ever by senior clients on the strategic role played by
FMs in not only keeping operations going but planning for
the future.
As always, we’d welcome your feedback about any aspect of
the magazine, together with your insight into what’s happening
in the FM sector.
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