SOCIAL - BLOG
@MBCyclingTM Accessibility assessment in
advance of London Bridge development works.
With #Cantillon @mace #guyshospital &
guest constructor @StructureTone to identify
problematic areas that could cause barriers to
access.
https://bit.ly/3Dzjh3q Grundon Waste
Management Ltd Colleagues around our
business worked together to produce a fun-filled
video, celebrating our recent Gold RoSPA
Award. Every employee played a role in winning
this award and we’re delighted to share our
celebratory video. https://lnkd.in/gCuaHZx2
@FoodserviceCirc There are so many great
opportunities within hospitality, if you’re
looking to apply for one of our exciting roles we
have many online training courses to support
you. http://ow.ly/ni9U50FDuTU
www.linkedin.com/in/maggieprocopi Maggie
Procopi Workplace Trends Conferences It’s been
a while in the making, but the Workplace Trends
October Conference Programme is finally here!
Early bird tickets (in person and virtual) are
available now. We’re thrilled to include speakers
from Google, Vodafone, Tetra Pak, Gensler,
Unispace, CBRE, Studio Banana, Edge, Modern
Human, and Workplace Unlimited.
https://lnkd.in/eKN89Afh
@britishchambers Managing the virus #rebuild
response in a way that helps businesses survive
and thrive, can be implemented by:
1. UK-wide co-ordination of virus management
2. A long-term Coronavirus testing strategy
3. Contingency plans for future virus response
http://ow.ly/RHcO50FTR8G
Simone Fenton-Jarvis https://bit.ly/3kH5Aqi
I’ve just been talking to somebody about remote
working, discussing how I choose where to sit
depending on my mood. They told me they have
to sit within 1m of a plug socket at all times
because their laptop doesn’t work without being
on charge. The said laptop is circa. 5 years old,
super slow, the camera is grainy and speaker
is also awful. The organisation they work for
turns over circa. £80m, they are cash rich and
the senior management all drive around in
£70k cars. Do we agree that this situation is not
acceptable?
18 SEPTEMBER 2021
BLOG FROM JOE SAISI, OPERATIONS DIRECTOR AT THE CHURCHILL GROUP
RIPPING UP THE RULEBOOK
September is shaping up to be the
uno icial ‘return to the o ice’ month.
We’re fully out of COVID restrictions,
summer holidays are over, and kids are back
at school. Plenty of businesses that we have
spoken to have identified September as the
time to reopen the workplace.
Central to this is cleaning and hygiene.
Employees will want assurances that their
workplaces are safe – otherwise many might
opt to continue working remotely. Cleaning
companies can expect to be busy, but we have
a duty to provide not only the best service, but
the best advice. And that means ripping up the
old cleaning rulebook.
Our opportunity begins during the tender
process. We’re all familiar with the traditional
process – a call for bids goes out, providers
submit their bids and the chosen partner signs
up for a number of years. That won’t cut it
anymore. There are far too many variables to
expect that a cleaning and hygiene provision
agreed in one year will still be relevant later in
the contract.
We’re doing two things to address this. We
are creating agile cleaning and hygiene service
models and presenting these during the tender
process. By implementing agile models, we can
scale up or down when needed with ease.
Hand-in-hand with this approach is
challenging clients, both existing and
prospective. Some companies ask for a bid
based on their building being at full occupancy,
and assume that if the occupancy dips, then
the cleaning service will drop by the same
amount. It’s up to us to educate clients and
move beyond the square foot model. Our
industry has a wonderful opportunity to do
this as we have demonstrated our expertise
time and again in the last 18 months.
If we can o er flexibility and show how we
can deliver a better service without it costing
more, everyone’s a winner. But it’s one thing to
say we can be flexible. We need to show how,
and technology can play a big part.
Tech and data have been core themes at
many recent FM events, but the focus is o en
on hard services and compliance. The fact
is that tech can be extremely useful for so
services like cleaning if applied correctly.
For example, we can use QR codes placed
around a workplace for cleaning operatives
to scan to confirm when they have cleaned
the area, or to check when it was last cleaned.
Those same QR codes can be scanned by
employees to see when the area was last
cleaned.
This prevents cleaning operatives from
duplicating work and ensures their time
is spent where it’s needed. Sensors can be
utilised as well. We can monitor footfall
in di erent spaces and adapt our service
Joe Saisi, Operations Director, Churchill Group
accordingly. For example, we may see that a
conference room was not used on a particular
day and therefore only needs a light touch
clean, as opposed to a communal area that was
busy and needs a deep clean.
We share this data and our
recommendations with clients, so they
understand our decisions and gain trust in
our methods. All of which leads to a stronger
partnership. As mentioned earlier, cleaning
providers must adapt throughout a contract
to ensure they are providing the best possible
service. Consider a workplace hygiene
programme. These have become commonplace
in response to COVID but that doesn’t mean
they can’t be improved and adapted as
circumstances change.
At the outset of the pandemic, the belief was
that the virus could be transmitted through
surfaces. As such, a core component of our
workplace hygiene programme, PRISM, was
around cleaning high touchpoint areas like
door handles.
Now we know more about the virus and
understand that it is primarily spread via
airborne transmission. That doesn’t mean
that cleaning teams have stopped cleaning
surfaces, but rather they can support FMs in
ensuring that airflow and ventilation policies
are being adhered to.
The old rulebook dictated that a cleaning
company provides a routine cleaning service
and no more. Now we have a chance to provide
a comprehensive package that goes far beyond
what was previously expected.
By adding technology and workplace
hygiene programmes to our existing expertise,
we can help elevate client buildings to a
new standard of safety. This will cement
the position of cleaning providers in senior
leadership meetings, and enable businesses to
operate at full scale, with employees that feel
safe and well in their workplaces.
ADVICE & OPINION
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