FACILITIES MANAGEMENT JOURNAL JOBS
FM CAREERS - RECRUITMENT
COMMUNAL EFFORT It’s a sense of community that breeds success in recruiting and retaining hospitality staff , says Claire Huish
MCIPD, Colleague Services Manager, Bennett Hay
The great resignation - 'hospitality worker
shortfall' - 'agile working' and even 'get
back to the o ice'. With headlines like these
we, a caterer and hospitality provider, should be in
a precarious situation in terms of recruitment and
retention if the headlines are anything to go by.
However, the reality is we've navigated the long
two-year crossing to a new landscape with new
rules and new outlooks. We've looked, listened, and
learned and we intend 2022 to be our sixth year in
the noted Best Places to Work in Hospitality.
We see our people as the DNA of our brand;
each person is unique and when every individual
is brought together, they create a force, synergy
and energy to be reckoned with. A decade on
since we started in business, we continue to
strive to create an irreplicable atmosphere. Much
like any community we change and adapt to the
environments we are in and around the people we
reach.
BUILD, ENGAGE AND SUSTAIN
To help build, engage and sustain such a sense of
unity, we partnered with a networking professional,
Susie Cery, who has demonstrable experience in
creating thriving online communities and driving
engagement. She is now recognised across the
business as our Happiness O† icer and has driven
our online and face-to-face community to ensure
regularity and measurement in our internal
communications. We also appreciate the value and
voice of the entire team and have empowered our
people at every level of the organisation to share
news of their site, their team, industry know-how,
their personal stories and learnings.
Engendering this sense of kinship has resulted
in long service from our team and, even when
the pandemic was at its peak, we were a trusted
resource and support network. Like many of our
clients’ businesses we migrated online for some
months and through technology, with Susie Cery on
hand having also created a programme to help some
workers who were sadly subject to outplacement.
We recognise individuality and the power of
an individual’s presence and encourage learning
and development at every level, whether it's a
first jobber looking for a break into the sector or a
supervisor looking to develop their management
skills and commercial ownership.
RECRUITMENT DRIVES
A key strategy is in employing best personality fit
for our organisation while ensuring we’ve built an
organisation rich in cultures and diversity. This
considered strategy has cultivated ambassadorship
amongst our people, helping us attract yet more
like-minded people into our community.
Flexibility is also a key watchword for us, and we
try our hardest to accommodate employees’ new
expectation, however, we must never lose sight that
our role is to provide exemplary in-person service.
A realistic salary, an entrepreneurial outlook to
our business and the ability to be heard has proven
a winning formula and helped drive employee
satisfaction and longevity, as highlighted in our most
recent Best Places to Work in Hospitality survey.
We don't just recognise our people through
monetary means - we've awards and an annual
ceremony to celebrate our community and its
champions. We also have benefits that can be
flexed to suit individual tastes and likes such as a
health plan for our people and their dependents –
providing financial contributions towards eye tests,
dental appointments, physiotherapy as well as other
alternative therapies, and access to mental and
financial counselling. We also provide access to gym
memberships and retail and travel discounts.
We also know that having a purpose as an
organisation is a key di† erentiator to employees and
we are proud of the e† orts we make to reuse, recycle
and reduce, while using a local supply chain and the
season’s harvests.
In a game changing chapter we have navigated the
austere headlines associated with the hospitality
industry by our steadfast commitment to our team
and our community of colleagues. 2022 is a new
landscape for us all as we exit Plan B and entertain
new scenarios that need innovation and flexibility
and a team who are hungry for new challenges and
who relish a new outlook.
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