WORKPLACE SOLUTIONS CATERING FOR NEW GENERATION
BUILDING AN INTEGRATED FM
OPERATING MODEL
David Smith, CEO, Bellrock
Increasingly end users are reviewing FM
provision and considering a strategic service
integrator model. Ostensibly this model
combines some element of in-house delivery,
with an external supply chain, all managed
through one consistent asset data and workfl ow
management toolkit.
This trend is accelerating rapidly because of
two distinct dynamics. Firstly, the never-ending
squeeze on budgets which inevitably focuses
decision making around value for money.
Secondly because of high profi le failures, small
and medium sized supply chain partners are more
attractive in order to mitigate risk. Organisations
are becoming increasingly wary of major FM
behemoth’s suggesting that their one size fi ts
all TFM model off ers the best value and risk
mitigation plan.
The time is right to challenge the status quo,
limiting the risk of a single supplier model and
providing longterm fl exibility to increase or
decrease the in-house third party supplier mix as
the strategic ambitions change.
How does the strategic service integrator
model work?
The Strategic Service Integrator model is centred
on a software suite such as Bellrock’s Concerto
programme.
Each asset is mapped to a specifi ed rules-based
workfl ow engine, and workforce allocation
from an agreed list of suppliers.
A world class analytics capability can manage
even a 1,000 strong approved supplier universe
or in-house service provision against quality
measures and effi ciency improvement
opportunities.
In-house teams, locations, skills, RAMS, and
worktime algorithms are mapped accordingly
to determine and model the balance between
internal job allocation and external resource
utilisation.
Finally, it overlays a budgetary authorisation
approval model and can deliver all the
functionality to a handheld device.
Two major steps need to be in place to implement
the FM model of the future. There has to be a clear
picture of the estate in terms of the assets and
their condition. Secondly there has to be a ‘rule
book’ for confi guration. Simply put who fi xes
what, within what timescale and to what budget.
Once these building blocks exist, the next
generation of FM management and access to a
world that synthesises the best in supply chain
with the most effi cient in-house teams is at the
disposal of the estate management team.
One last thought, these elements are the basis
for smart building management. The strategic
advantage that property management and FM can
dictate by harnessing IOT and AI-led predictive
maintenance are the next steps in this journey.
They can only be achieved once the fi rst steps
have been taken.
www.bellrockgroup.co.uk
6 NOVEMBER 2019
OF THE WORKFORCE
Nestlé Professional has published a new report ‘Cater The Future’ which explores how
the entry of Generation Z into the world of work is evolving the demands being placed
on workplaces and how this will play out in the future for contract caterers.
According to the report, by 2020, Gen Z will account for 24 per cent of the global workforce
and by 2030, Millennials and Gen Z combined are predicted to account for 75 per cent of all
employees. This generation are di erent from those that have come before, with changing
expectations of what the workplace should o er, from technology and social responsibility, to
health and wellbeing.
Key areas explored in the report include:
Technology – A core message within the
report is the call for contract caterers to
embrace technology. Generation Z will
be the first generation to have never
known a world without technology.
Technology is a huge factor in appealing
to the workforce, with 91 per cent of
Gen Z claiming that technology would
influence their job choice among similar
employment o ers. According to the report, caterers who introduce digital solutions such as
apps or online booking tools can help gain an edge over competitors.
Flexible Working Conditions – Generation Z is also motivated by flexible working conditions,
with 44 per cent favouring a flexible working environment. Whilst smarter working policies are
more environmentally friendly, they can present problems for contract caterers faced with an
empty canteen with more people opting to work from home. However, according to the report,
caterers can prepare for lower footfall by introducing a delivery option or meal takeaway service
to cater for those working from home.
Corporate Social Responsibility – Increasingly, the workforce are showcasing a desire to
work with organisations who have a strong commitment to corporate social responsibility,
with Generation Z counting this as the second most important factor when choosing a job.
Organisations making decisions shaped by their employee’s values will be looking to choose
caterers who reflect similar principles; therefore this is something that caterers should be
mindful when positioning their business.
Evolving food trends – Changing food habits will also be a major factor to think about, with 50
per cent of people now considering themselves flexitarian and 30 per cent not feeling positive
about the future of the environment. In fact, Generation Z are willing to pay more for products
and services from companies that are committed to positive social and environmental impact.
FMS NEED TO STEP UP TO REDUCE SINGLE-USE PLASTIC
Over 90 per cent of FMs believe that the FM industry
as a whole could be doing more to reduce single-use
plastic water bottles in the workplace and nearly three
quarters say that reducing single-use plastic water
bottle waste fell into their sustainability strategy.
This is according to a report carried out by FMJ and
Zip water, looking closely into what influences FMs’
decisions when it comes to balancing wellbeing with
sustainability at work.
What the findings suggest is that a two-pronged
approach is needed. First, ensure there is a plentiful supply of filtered water and secondly, take a
more draconian approach to any prevailing habits of bringing single-use plastic bottles into the
o ice. E orts to ensure water is available and plentiful at work has led to the rise of the ubiquitous
single-use plastic water bottle. This may keep people’s hydration levels up but has contributed to
the estimated 16 million plastic bottles which go to landfill every year.
The report illustrates why FMs are uniquely placed to make a real contribution to sustainability
by reducing our reliance on single-use bottled water. Some FMs are beginning to impose outright
bans to people even bringing them into the workplace. A er all, if occupants have access to fresh
refillable water, single-use plastic water bottles are no longer needed. Download the report here
www.fmj.co.uk/zip-water
NEWS & ANALYSIS FMJ.CO.UK
/www.bellrockgroup.co.uk
/zip-water
